Terms of service

Last Updated: January 8, 2026

OVERVIEW

This website is operated by True Northern Essentials. Throughout the site, the terms “we,” “us,” and “our” refer to True Northern Essentials. We offer this website, including all information, tools, and services available from it, to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing from us, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms”), including those additional terms and policies referenced herein.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms, you represent that you are at least the age of majority in your province or territory of residence. You may not use our products for any unlawful or unauthorized purpose, nor may you violate any laws in your jurisdiction (including but not limited to copyright laws). A breach or violation of any of the Terms will result in an immediate termination of your Services.

 

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted. Credit card information is always encrypted during transfer over networks.

 

SECTION 3 – ACCURACY OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only. Any reliance on the material on this site is at your own risk.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service without notice.

Formation of Contract: The product listings on the Site are not legally binding offers but an invitation to purchase. A binding contract is only formed when we ship your order or send a formal shipping confirmation.

SECTION 5 – PRODUCTS AND SHIPPING (IMPORTANT)

Certain products may have limited quantities and are subject to return or exchange only according to our Return Policy.

  • Display: We cannot guarantee that your computer monitor's display of any colour will be accurate.

  • Direct Shipping & Customs: All products ship directly from our partner warehouse in China to the consumer. As the importer, the customer is responsible for all customs duties, import taxes, and brokerage fees. These charges are not included in the product price or shipping cost and must be paid by the recipient.

SECTION 6 – BILLING AND ACCOUNT ACCURACY

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order.

SECTION 7 – THIRD-PARTY LINKS & TOOLS

We may provide access to third-party tools (like payment processors) or links to third-party websites. We have no liability whatsoever arising from or relating to your use of optional third-party tools or websites.

SECTION 8 – USER COMMENTS AND FEEDBACK

If you send us creative ideas, suggestions, or other materials, you agree that we may, at any time, without restriction, edit, copy, publish, and distribute them. We are under no obligation to pay compensation for any comments.

SECTION 9 – PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.

SECTION 10 – ERRORS, INACCURACIES, AND OMISSIONS

Occasionally there may be information on our site that contains typographical errors or inaccuracies related to pricing, promotions, and availability. We reserve the right to correct any errors and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order).

SECTION 11 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee that your use of our service will be uninterrupted, timely, secure, or error-free. In no case shall True Northern Essentials, our directors, officers, or employees be liable for any injury, loss, claim, or any direct/indirect damages of any kind arising from your use of any of the services or products procured using the service.

SECTION 12 – INDEMNIFICATION

You agree to indemnify, defend, and hold harmless True Northern Essentials and our affiliates from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service.

SECTION 13 – GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the Netherlands.

SECTION 14 – CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at:

Store Name: True Northern Essentials

Registration Number: 83310649

Headquarters: Zwedenhof 10, 1363 DP, Almere, Flevoland, Netherlands

Return Address: 3711 Keele St, Toronto, ON M3J 1N1, Canada

Email: support@truenorthernessentials.com

Phone: +1 (438) 805-8700