FAQ

Welcome to True Northern Essentials Frequently Asked Questions (FAQ) page.
We’re here to answer your questions and ensure you have the best shopping experience. If you need further assistance, please don’t hesitate to contact us.

Question #1: How long will it take to receive my order?
Answer: Here are our estimated delivery times:
- Handling time: [1–3 business days]
- Transit time: [4–9 business days]
- Estimated delivery time: [5–12 business days]
For more details, please refer to our shipping policy.

Question #2: Do you offer free shipping?
Answer: Yes, we offer free shipping on all orders within Canada. For more
information, please check our shipping policy.

Question #3: Where is True northern Essentials located?
Answer: True Northern Essentials is a Netherlands-based business offering a curated selection of high-quality products with shipping available within Canada.

Question #4: What if I receive a defective product?
Answer: If you receive a defective item, we’ll replace it at no cost. Please contact us and
return the item within 30 days. For more information, see our Return Policy.

Question #5: Can I cancel my order after it’s placed?
Answer: Yes, we offer a 24-hour cancellation window. To cancel your order within this
timeframe, please contact our support team.

Question #6: What is your return policy?
Answer: We have a simple and hassle-free return process. For complete details, please visit
our Return Policy.

Question #7: When will I get my refund after returning a product?
Answer: Once we receive and inspect your returned item, your refund will be processed.
Refunds typically appear on your original payment method within 7 business days. See our
Return Policy for details.

Question #8: Do you offer any warranties or guarantees on your
products?
Answer: Yes, we provide a 30-day warranty on all purchases. For more information, please
refer to our Return Policy.

Question #9: How can I contact customer support?
Answer: You can reach our customer support team through the [Contact Us Page URL] or by
emailing us at support@truenorthernessentials.com .

Question #10: Do you ship internationally?
Answer: No, we currently ship exclusively within Canada.

Question #11: Do you have a physical store location I can visit?
Answer: We are an online-only store, allowing us to offer the best prices and widest product selection.

Question #12: Can I place a bulk order for my business or organization?
Answer: Yes, we accept bulk orders. Please contact our customer support team for details.

Question #13: What is the process for exchanging a product?
Answer: For detailed information about product exchanges, please refer to our Return Policy